Audien Hearing Aids in 2024: Real User Experiences, Testimonials, and Evaluation Revealed

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Read Our International Audien Hearing Aids Review

According to the University of Alberta, the high price of hearing aids – up to $6,000 per pair – is a major deterrent for people with hearing loss. We spoke with a board-certified audiologist to understand why traditional hearing aids are so expensive. She explained that the price of hearing aids is influenced by several factors, including the cost to the provider from the manufacturer, the time spent with the patient for fitting and adjustment, and any follow-up care.

One company, Audien, offers a solution that can potentially save consumers money. By eliminating in-person purchases, fittings and follow-up care, Audien is able to offer some of the most affordable hearing aids on the market, with prices ranging from $99 to $249 per pair. Audien's products, the Atom and Atom Pro, are cleared by the U.S. Food and Drug Administration (FDA).

Given that more than 17 percent of respondents in our survey rated price as the second most important factor when choosing a hearing aid, our review team suggests investigating affordable options like Audien. In our Best Hearing Aids review, we recognized the Audien Atom Pro as the “Most Affordable” due to its significantly lower cost compared to others on the list. To learn more about Audien devices, their pros and cons, and other important considerations when deciding if Audien hearing aids are right for you, read on.

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What are Audien Hearing Aids?

The Audien Atom Pro hearing aid is a modern and innovative hearing aid from a leading manufacturer in the field. It utilizes cutting-edge technology that promises improved performance and exceptional comfort for individuals with mild to moderate hearing loss. Discreet and easy to use, the Audienza offers many benefits including advanced noise reduction technology, personalized fitting to meet individual hearing needs and automatic volume control.

A notable feature of the Audien Atom Pro is its efficient noise reduction technology, which uses advanced algorithms to effectively filter out background noise. As a result, users can easily understand speech even in noisy environments. In addition, the device offers automatic volume control, allowing the user to adjust the volume of the hearing aid according to the ambient noise level. It also provides extended comfort with no side effects or discomfort, making it suitable for extended wear.

An outstanding feature of the device is its compact and comfortable design, which ensures a pain-free experience even after prolonged use. The Audien Atom Pro hearing instruments also support wireless charging, eliminating the hassle of manual charging. These features make this hearing aid a viable and attractive option for individuals seeking enhanced hearing performance at an affordable price.

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Audien Hearing Image
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The history of Audien

Audien, one of the newer hearing aid companies, was founded by Arthur Garber. His motivation stemmed from a personal experience when he sought an affordable hearing aid for his grandmother. During his search, he discovered that people were paying exorbitant amounts, reaching into the thousands of dollars, for hearing aids despite their significantly lower production costs. This revelation led Garber to create Audien with the goal of bringing more affordable options to the market. Audien hearing aids range in price from $99 to $249 per pair, making them much more accessible to a broader population.

In the past, Audien has made claims regarding the technology of its hearing aids, stating that they are comparable to expensive $5,000 hearing aids and even suggesting effectiveness in treating tinnitus. However, the National Advertising Division of the Better Business Bureau raised concerns about the lack of evidence to support these claims. As a result, they recommended that Audien refrain from making such claims, and Audien complied by removing these claims from its advertising materials.

Easy Audien ordering and hassle-free returns

Ordering hearing aids from Audien Hearing is a straightforward process, requiring no prescription or hearing test. Individuals can easily add their desired product to the cart and proceed to checkout. Once the order is placed, customers can conveniently track their shipment by logging in or creating an account using the same email they used during the purchase. One attractive feature offered by Audien is free worldwide shipping on all products, making it more accessible to customers across the globe.

In the event of receiving defective or damaged items, Audien provides a 30-day return policy for regular-priced products (excluding sale or discount items). Additionally, if a customer marks the product as a gift and is dissatisfied, they have the option to return it. Upon receiving the returned item, the company may issue a gift certificate as a solution. Customers can also benefit from a 1-year manufacturer warranty, which allows for a free replacement of defective products. However, it's essential to note that this warranty does not cover broken, lost, or water-damaged devices.

For added peace of mind, customers have the option to purchase the lifetime protection plan, allowing them to replace broken, lost, or water-damaged products at a reduced cost of $25, rather than paying the full price for a new product.

Key features of Audien hearing instruments

  • MIC design: Equipped with a highly sensitive microphone, these hearing aids capture sounds with enhanced clarity, even picking up whispers. This advanced feature helps users understand speech in noisy environments, making them ideal for public places and gatherings.
  • Long lasting battery: With up to 24 hours of battery life, the hearing aids support wireless charging, keeping them powered and ready for use without the need for manual charging.
  • Wireless charging: The device offers convenient wireless charging, eliminating the need for manual charging with messy wires and tiny batteries. Simply place the hearing instruments on the charging dock and they will automatically charge in just a few hours.
  • Noise reduction: Audien Atom Pro hearing instruments use advanced noise reduction technology that effectively filters out background noise, allowing users to focus on important sounds even in crowded or noisy environments.
  • Connectivity options: Audien Atom Pro hearing aids are compatible with a wide range of devices including tablets, laptops and smartphones, enabling seamless connectivity and efficient audio streaming for enjoying podcasts, music and more.
  • Comfortable fit: Designed to fit snugly and comfortably in the ear, these hearing aids are made of high-quality, skin-friendly materials. Available in a variety of sizes, they ensure extended wear without discomfort or pain.


Important considerations before purchasing hearing aids

There are several important factors to consider before purchasing hearing aids like Audien Hearing:

Budget: Hearing aids vary widely in cost, ranging from $100 to $6,000. If affordability is a primary concern, there are options like Audicus, which was recognized as the “Best Budget-Friendly Bluetooth” in our hearing aid review.

Type of hearing loss: Consider the severity of your hearing loss, which can range from normal to profound. For people with severe hearing loss, the Phonak Naída Paradise P-UP was recognized as “Best for Severe Hearing Loss” by our review team.

Technology: Advanced hearing instrument technology offers features such as directional microphones, feedback cancellation to reduce background noise, and Bluetooth streaming. If you are looking for cutting-edge technology and a more precise listening experience, the Oticon More was recognized as the hearing aid with the most advanced smart features.

Batteries: Hearing aids use different types of batteries, such as zinc-air (disposable) and lithium-ion (rechargeable). The hearing aid model you choose will determine the type of batteries required. ReSound One was selected as “Best Rechargeable” for its long battery life.

How to use Audien Hearing Aids

Using Audien Atom Pro hearing instruments is a simple and straightforward process. Users can follow these simple steps to get the most out of the device:

  1. Charge the device: Before use, make sure the hearing instruments are fully charged using the wireless charging technology. Place the hearing instruments on the charging dock and allow them to fully charge.
  2. Insert: Once charged, gently insert the hearing instruments into your ears. Ensure a proper and comfortable fit for an enhanced sound and listening experience.
  3. Power On: Turn on the hearing instruments according to the instructions provided.
  4. Application connection: Users can connect the hearing instruments to the dedicated application for additional features. Follow the application's instructions to connect.

Audien Atom vs. Audien Atom Pro

   
 Audien Hearing Aids ImageAudien Hearing Aids Pro Blue Image
ProductAtom
Atom Pro
Portable Charging CaseX 
Background Noise CancellationX
24 Hour Battery Life
ATOM™ Sound Technology

Smallest Size Available

X
Price$99$249
Rating⭐⭐⭐⭐⭐ 5/5⭐⭐⭐⭐⭐ 5/5
 Buy now ButtonBuy now Button

Pros and Cons  of Audien hearing aids

Pros

  • Wireless: Audien hearing instruments operate wirelessly, giving users greater mobility and freedom of movement.
  • 45-day return policy: Audien offers a generous 45-day return policy, allowing customers to try the hearing aids risk-free.
  • Comfortable design: The small in-ear design ensures a comfortable fit, making it suitable for extended wear.
  • Convenience: Audien hearing aids are easily purchased online, providing a hassle-free shopping experience.
  • No hearing tests or prescriptions required: Users can purchase these hearing aids without formal hearing tests, prescriptions or in-person appointments.
  • FDA approved:The hearing aids have received approval from the U.S. Food and Drug Administration (FDA), indicating their safety and effectiveness.
  • Rechargeable: The hearing aids are equipped with rechargeable batteries, eliminating the need for constant battery replacement.


Cons

  • No telecoil: These hearing aids do not have a telecoil, which may limit their use in certain environments.
  • No digital noise reduction: The hearing aids do not have digital noise reduction, which can affect sound clarity in noisy environments.
  • Not Water Resistant: Audien hearing aids are not water resistant, which may be a limitation for users in wet or humid environments.
  • One-year warranty only: The hearing aids come with a one-year warranty, which provides limited coverage for potential issues beyond the warranty period.
  • No Bluetooth: Audien hearing aids do not support Bluetooth connectivity, which limits their compatibility with other devices.
  • Limited customization: The hearing aids lack a smartphone app or customization options. Sound adjustments must be made manually with a screwdriver.


Audien hearing aid costs

Audien hearing aids cost between $99 and $249 per pair, depending on the model you choose. The company does not offer financing or payment plans, but they do offer a 45-day free trial period during which you can return the hearing aids for a full refund.

Affordability is a key advantage of Audien hearing aids because they are sold directly to consumers, bypassing the traditional retail markup. While online ordering is convenient, it's important to recognize that face-to-face consultations with an audiologist or licensed hearing healthcare professional offer benefits such as a personalized fit, ongoing support, and assistance in choosing the most appropriate device, whether it's a hearing aid or an amplifier.

In addition, a face-to-face appointment with an audiologist is essential for diagnosing the cause of your hearing loss. The Over-the-Counter Hearing Aid Act, passed in 2017, aims to increase access to affordable hearing aids. Although not yet available as a formal category, OTC hearing aids will eventually not require a prescription or audiologist visit once approved by the FDA. For more information on OTC hearing aids, check out the resources provided by the American Academy of Audiology.

Where to buy Audien hearing aids?

To purchase Audien hearing aids, simply visit their website and add the desired model to your shopping cart for checkout. You can pay with credit cards such as Visa, Mastercard, American Express and Discover. Our review team found the Audien website to be user-friendly, with transparent pricing and a straightforward checkout process.

Audien customer service and satisfaction

Audien offers comprehensive customer support through multiple channels, including tutorial videos on their website for setting up, wearing and cleaning hearing instruments. If assistance is needed, their support team is available by phone, email or live chat.

  • Live Chat: The live chat option assists users with hearing aid setup, troubleshooting, maintenance, returns, and lost or damaged hearing aids. However, it uses an “answer bot,” a software program, rather than direct interaction with a customer service representative.
  • Phone: Audien customer service can be reached at (205) 255-1112, Monday through Friday from 7 a.m. to 4 p.m. PT.
  • Email: For inquiries, you can email Audien at [email protected] with a response time of approximately 24 hours.


Customer feedback on Audien's customer service was mixed. Response times to phone calls vary, and live chat lacks human interaction. In an independent survey, some Audien users reported problems with their hearing aids not working properly, discomfort while wearing, and limited features compared to other brands such as Widex and MDHearing. When considering Audien's customer service and satisfaction, it's important to weigh both available resources and user experiences to make an informed decision about their hearing aid offerings.

Audien hearing aids accessories

With the purchase of the Atom and Atom Pro hearing instruments, clients receive a package of essential accessories, including a cleaning brush, adjustment tool, three pairs of domes and four wax guards. In addition to these included accessories, Audien offers four optional add-ons:

Audien Hearing Accessory Pack:

AccessoryItems IncludedPrice
Audien Ear CleanerCleaning handle, 16 reusable cleaning attachments, and travel case$29
Atom Pro Charger + CaseCharging cable, power block, and Atom Pro charging case$24
Atom Charger + DockCharging cable, charging block, and Atom dock$14
Audien Hearing Accessory PackAccessory case, 12 replacement earbuds, cleaning brush, screwdriver, and eight earwax guards$12

How to clean Audien hearing aids

Audien offers tutorial videos on their website that illustrate the proper cleaning process for their Atom and Atom Pro hearing aids. Here are the steps to follow:
  1. Turn off the hearing aids and remove the dome.
  2. Use the supplied black cleaning brush to remove any debris.
  3. Clean the tip of the hearing instrument or receiver. If there is a wax guard, remove it before cleaning. Audien recommends using alcohol swabs or wipes for thorough cleaning.
  4. Replace the old wax guard with a new one.
  5. Wipe down the rest of the hearing instrument and clean each dome before reattaching.
  6. Keeping your hearing aids clean is important. Once you become familiar with the cleaning process, it is quite simple. If you have any difficulties, do not hesitate to contact your customer service for assistance.

Audien hearing smartphone app

Unlike many hearing aid companies, Audien does not offer a dedicated smartphone app for its devices. In addition, the hearing aids themselves have no buttons or dials for sound adjustments. Instead, users must use the included screwdriver to adjust the volume. Clockwise turns increase the volume, while counterclockwise turns decrease it. During our hands-on testing, our review team found that the small adjustment screws on the back of the hearing aids, while easily identifiable, were impractical for adjusting volume. This is a notable consideration, especially for those with dexterity issues.

Hearing aids and hearing health

The Centers for Disease Control and Prevention (CDC) affirms that hearing aids are appropriate for people of all ages and are available in a variety of styles to accommodate different types of hearing loss.

According to the FDA, hearing aids offer many benefits, including enabling users to hear sounds they couldn't before, facilitating easy communication in person and over the phone, and improving communication in noisy environments. If you are 18 years of age or older, a medical evaluation may not be necessary before you receive a hearing aid. However, if you experience any of the following symptoms, it is recommended that you seek medical advice

  • Ear pain or discomfort
  • Earwax buildup
  • Dizziness or vertigo
  • Sudden hearing loss


Over-the-counter hearing aids are available without a prescription for people with mild to moderate hearing loss. However, those new to hearing aids may benefit from consulting an audiologist for proper guidance. Audiologists play an important role in helping people with hearing problems. They can help you choose the right hearing aids for your individual hearing loss and ensure proper fitting and amplification. In addition, audiologists are equipped to repair or reprogram devices and can recommend new earmolds for a better fit if necessary.

By considering the information provided by reputable sources such as the CDC and FDA, and seeking the assistance of an audiologist, individuals can make informed decisions about hearing aids and their overall hearing health.

Frequently asked questions about Audien hearing aids

How much do Audien hearing aids cost?
Audien hearing aids range in price from $99 to $249 per pair. The Atom model costs $99, while the Atom Pro costs $249.

Are Audien products amplifiers?
Audien offers Personal Sound Amplification Products (PSAPs), known as EV1 and EV3, which function as sound amplifiers. However, it's important to note that they are not classified as hearing aids and are not regulated by the FDA for the treatment of hearing loss. If you are in need of specific hearing aids, Audien offers the Atom and Atom Pro models.

Where can I buy Audien hearing aids?
Audien hearing aids can be purchased directly from their website.

Are Audien hearing aids FDA cleared?
Yes, both Audien hearing aid models, the Atom and the Atom Pro, are FDA approved.

What if Audien hearing aids are not right for me? Can I get a refund?
If Audien hearing aids do not meet your needs, you can take advantage of our 45-day money back guarantee. You have the option to return the product for a full refund within 45 days of purchase.

Summary

Audien is a relatively new company that caters to people with mild to moderate hearing loss. They offer affordable hearing aids in two models, the Atom and the Atom Pro. However, it's important to note that the EV1 and EV3 models are not medical grade hearing aids, but rather are classified as PSAPs. If your primary concern is cost and you have a mild to moderate hearing loss, Audien hearing aids may be a suitable option.

At approximately $4,450 less than the average hearing aid, they offer significant savings and access to hearing assistance for those on a budget. However, if you are looking for advanced technology or special features in your hearing aids, Audien may not meet your needs. In such cases, you may want to explore other hearing aid companies such as Phonak or Widex, which offer cutting-edge technology, waterproof hearing aids, telecoil and Bluetooth capability.

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